Our Aims Regarding Privacy and Data Protection

  • We will never sell, rent or otherwise distribute or make public your personal information
  • We will never send you spam
  • We will only collect and process your data when necessary
  • Your privacy and data protection are part of your human rights
  • We will always look after the data and the people it represents

Data Controller

The data controller of this website is Electroquest UK Ltd registered in England & Wales as a Private Limited Company, registration number  08662249, registered office 13 Trinity Square, Llandudno, North Wales, LL30 2RB.

Data Protection Officer

Mr Martin Roberts
Managing Director
Electroquest UK Ltd
Email: martin@electroquestuk.com
Telephone: 01492 583444

Relevant Legislation

Our business, internal computer systems and our website conforms to the following legislation regarding data protection and user privacy

As the above legislation is very strict and our website is compliant, it is likely to be compliant with many other countries legislation. If you are unsure that this site is compliant with your own countries specific data protection and user privacy legislation you should contact our data protection officer for clarification.

Personal Information That This Website Collects and Why It is Collected

Visitor Tracking

Like most website, this website uses Google Analytics to track visitor interaction. This data is used to determine the number of visitors to our website. This allows us to understand how they found our website and to see their path through our website.

Whilst Google Analytics records your geographical location, the type of device you have used and its operating system along with the browser you used, it does not identify you to Esthetig. Your IP address is collected by Google, this could identify you but, Google does not give us access to this under any circumstance.

Google Analytics uses cookies for more information see Google Analytics Cookie Usage on Websites.

To stop Google Analytics from tracking your visit and any other data whilst you visit our website, disable cookies within your browser.

Our Blog

If you add a comment to any of our blog posts, the name and email address you use with your comments are saved to this website’s database along with your computer’s IP address together with the time and date you submitted the comment. This information is only used to identify you as a contributor to the blog post and is never passed on to any third-party. We only show your name and the date of your comment on the actual public blog post. If your email address is linked to a Gravatar account, your Gravatar photo will be displayed.

Your comments and personal data will remain on this website until we see fit to remove the comment or the linked blog post.

If you wish to have us remove the comment and your personal data, please email us at support@esthetig.com using the email address that you used to make the comment.

If you are under the age of 16 you MUST always obtain consent from your parent or guardian before posting a comment on our blog.

We recommend that you should always avoid entering personally identifiable information to the actual comment field of any blog post you submit to our website.

Contact Forms and Email Links

If you use the contact form on our contact page or an email link to contact us, of the data you supply is stored on this website or passed to any third-party for processing. The data is collated into an email and sent to us using the Simple Mail Transfer Protocol (SMTP).

All our SMTP servers are protected using TLS (or sometimes called SSL) using SHA-2 256-bit encryption before being sent across the internet, this email content is then decrypted by our local computer and devices.

Chat System

We use Zoho’s SalesIQ chat system, this stores your information on Zoho’s database, at the moment there is no control over this for us, but Zoho is actively looking to implement GDRP. Information stored by Zoho’s SalesIQ is your name, your email address, length of visit to our website, when the visit took place and the previous website before you visited Esthetig’s website. We actively delete chat history once a week.

Email Newsletter

If you Choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp and MailMunch who provide us with email marketing services. The email address you submit is not stored in this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s/MailMunch’s database for as long as we continue to use MailChimp’s/MailMunch’s services for email marketing or until you specifically request removal from this list. You can do this by unsubscribing using the unsubscribe link found at the bottom of our newsletters or by requesting removal by emailing support@esthetig.com.

When requesting removal via email, please send your email to us using the email account that was used to subscribe to the mailing list.

If you are under the age of 16 you MUST always obtain consent from your parent or guardian before joining our email newsletter.

Whilst your email address remains within the MailChimp/MailMunch database, you will receive periodically (up to monthly) news emails from us.

Payment Processors

We employ PayPal as our payment processor. These record your name, address, details of services purchased and current services subscribed to. They also store your email address and telephone number for the purposes of making payments either by debit credit card or PayPal. You may also store your credit/debit card information on their systems for easy payment in the future. We use PayPal Pro to process debit/credit card payments. We use PayPal to process payments using the PayPal system.

Cookies In Use on Our Websites

Our websites use cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Offer you free services/content
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

How We Use Cookies

We use cookies to make our website work including:

  • Remembering your search settings
  • Remembering if we have already asked you certain questions (e.g. you declined to use our app or take a survey)

Third Party Cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Social website cookies are used so you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site. Disabling these cookies will likely break the functions offered by these third parties.

The privacy implications of this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called analytic programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Advertising cookies

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at https://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so-called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How We Store Your Personal Information

When you submit a comment to one of our blog posts, some of your personal information will be stored on our website’s database. As our website is built on the WordPress platform how comments are stored is built into WordPress and, as such, it is stored in an identifiable fashion.

GDRP recently added the requirement of Pseudonymisation which many web application developers are currently working on. We will look to implement it on our website as soon as is possible.

Our Website’s Server

Our website is hosted in the United Kingdom on Esthetig.com’s servers within the Nottinghamshire area and within the European Economic Area. The following are some of our server’s security features.

  • 24h 7days a week 365 day a year onsite Technicians
  • Biometric Security, CCTV and firewalls
  • Advanced Fire Protection
  • Redundant Power Supplies, UPS and Generators
  • Timeline Backups
  • All traffic between this website and your browser is encrypted and delivered over HTTPS.

Third Parties

We use several third parties to process personal data on our behalf. We have chosen these third parties and they comply with the current legislation stated earlier in this document.


Data Breaches

We will always report any illegal breaches of this website’s database or the databases of the third parties we use to all relevant persons and authorities with 72 hours of the breach if it is apparent that the theft any personal data that can identify you have taken place.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time in line with legal requirements and developments within our industry. We will not inform our clients or website users of these changes directly. Instead, we recommend that you check this privacy policy page regularly for changes. All changes will be noted in the change log below.

Change Log

  • 19/04/2018 New Privacy Policy