Shipping and Returns

Shipping Policy

All orders are normally shipped on the same working day. If ordered by 15:00 GMT/BST it will be sent on a next-day delivery service.

Returns Policy

All returned goods must be returned in original packaging. Goods that are not faulty but are not to the customer’s satisfaction must be returned in their original condition within 14 working days at the customer’s expense.

If you have faulty goods please contact us ASAP for advice on returning 01492 58 34 44.

Cooling Off Period The purchase of goods and services over the Internet by phone or by mail order generally is subject to the Distance Selling Regulations.

One of the most important implications of these regulations is a cooling-off period of fourteen (14) days during which the customer has the right to cancel.

The customer must provide notice of cancellation in writing and it must be posted to, or emailed to Electroquest (see our contacts page) the customer must ensure that this is done no later than fourteen (14) working days after the receipt of goods or services. Order Cancellation.

If you need to cancel your order* please contact us with your order number either by email or telephone at 01492 58 34 44

*we will cancel the order providing the order has not already been dispatched)