CONDITIONS OF USE

1. DEFINITIONS
1.1 Buyer means the individual or organisation that buys or agrees to buy goods from the Seller for the purpose of their business, trade or profession and not for private use or consumption.
1.2 Contract means a contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
1.3 Goods means the articles the Buyer agrees to buy from the Seller.
1.4 Seller means Electroquest Ltd Llwyfryn, Pabo Ln, Llandudno Junction LL31 9JE, United Kingdom. Electroquest Ltd is a Private Limited Company Registered in England & Wales. Registration Number: 8662249. Registered Office: 13 Trinity Square, Llandudno, Conwy, LL30 2RB
1.5 Terms and Conditions means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
2. CONDITIONS
2.1 Nothing in these terms and conditions shall affect the Buyers statutory rights.
2.2 These terms and conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the buyer.
2.3 Acceptance of delivery of Goods shall be deemed as conclusive evidence of the Buyers acceptance of these terms and conditions.
2.4 Any variation of these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the seller.
3. ORDERING
3.1 All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these terms and conditions and are subject to acceptance by the seller. The Seller may choose not to accept an order for any reason.
3.2 Where goods ordered by the buyer are not available from stock substitute products will give if these have been requested by the buyer at the time of ordering.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in The Order Process Section.
4. PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated on the Seller’s Website. The price is exclusive of Postage and Packing and VAT.
4.2 The total purchase price, including VAT and delivery charges if any will be displayed in the Buyers shopping cart.
4.3 The Seller reserves the right to change the total purchase price including VAT and delivery if products ordered ( or substitutes) cannot be supplied and/or a different postage tariff has to be applied (i.e. for consignments in excess of 25kg, postings outside mainland, precious metal items requiring Special Insured delivery. For further information see section on postage).
4.5 Payment for goods must be received before despatch.
4.6 The Seller accepts payment for orders by Credit/Debit Card, Cheque, Postal Orders, and Bank Transfer. The Seller reserves the right to refuse payment by one or more of these payment methods by the Buyer.
4.7 In respect of Credit/Debit Card Payments unless otherwise requested by the Buyer at the time of order, the Buyer will be notified by phone or email of the final order total due for payment. An authorisation, unless otherwise requested by the Buyer at the time of order will be sought by the Seller from the Buyer before Credit/Debit Card Payments are processed.
4.8 All payments are to be made by the buyer in Pounds Sterling.
4.9 Credit card information for the purpose of making a payment can be given to the Seller via phone, fax or through the Sellers secure website which encrypts the information given.
4.10 Goods purchased by Credit/Debit Card will only be dispatched by the Seller to the registered address of the Credit Card Holder.
4.11 Buyers operating outside the EEC will be exempt from VAT at the prevailing rate providing goods are despatched direct from the Seller to the Country concerned. Buyers operating outside the EEC who wish to arrange their own method of delivery, are required to produce documentary evidence which clearly indicates goods will be leaving the UK. The Seller reserves the right to charge the Buyer a deposit equivalent to the prevailing VAT amount if they are not satisfied with the documentation evidence produced. The VAT deposit will be refunded by the Seller once clear documentary evidence of Export has been produced.
Buyers operating within the EEC will be exempt from VAT providing their order is supported by a valid VAT number. The Seller will check the validity of the VAT Number produced by the Customs and Excise Authority in the UK, and will only exempt the Buyer from VAT if they are satisfied with the information given.
4.12 Buyers operating within the EEC who wish to arrange their own method of delivery are required to produce documentary evidence which clearly indicates goods will be leaving the UK. The Seller reserves the right to charge the Buyer a deposit equivalent to the prevailing VAT amount if they are not satisfied with the documentation evidence produced. The VAT deposit will be refunded by the Seller once clear documentary evidence of Export has been produced.
4.13 We do not store credit card details nor do we share customer details with any 3rd parties
5. RIGHTS OF SELLER
5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2 The Seller reserves the right to withdraw any goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any goods from the Website or for refusing to process an order.
6. LIABILTY
6.1 If goods are not received by the Buyer within 18 days of the date on which they were ordered, the Seller has no liability unless they are notified by phone, fax or email within 21 days of the date on which the goods were ordered.
6.2 In the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage.
6.3 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit the liability of the Seller for death or personal injury resulting from their negligence.
7. WAIVER
7.1 No Waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
8. FORCE MAJEURE
8.1 The seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events and circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, terrorism, fire, breakdown of plant and machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
9. SEVERENCE
9.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provisions eliminated.
10. DELIVERY
10.1 Goods supplied within the UK will normally be delivered within 7 working days of acceptance of order.
10.2 Goods supplied outside the UK will normally be delivered within 10 working days of acceptance of order.
10.3 The Seller reserves the right to alter delivery times without notice.
10.4 The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery time.
10.5 Delivery of the Goods shall be made to the Buyers address specified in the order and the Buyer shall make all arrangements necessary to take delivery of Goods whenever they are tendered for delivery.
10.6 In the event of goods being returned to the Seller due to non-delivery, the Buyer will be advised. Redelivery costs will be the responsibility of the Buyer.
10.7 The title and risk in the goods shall pass to the Buyer upon delivery and the Seller will not be liable for their loss or destruction from this point on.
10.8 Due to limitations imposed by the Sellers Insurers, the Seller cannot export goods to the following Countries
  • North America
  • Canada
  • Afghanistan
  • Angola
  • Cuba
  • Ethiopia
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • Myanmar
  • Nicaragua
  • Nigeria
  • North Korea
  • Rwanda
  • Sierra Leone
  • Somalia
  • Sudan
  • Syria
  • Uganda
  • Countries comprised by the former territories of USSR and/or the Federal Republic of Yugoslavia and/or Republic of Serbia
or any other country where local legislation decrees insurance must be effected locally, unless specially declared and accepted by underwriters prior to shipment.
The Buyer reserves the right to add to the list of excluded Countries without notice.
10.9 Buyers who wish to use their own Courier or Freight Forwarder for the purpose of delivery and are responsible for insuring goods whilst in transit. The Sellers liability for loss or damage will cease at the point of dispatch.
11. CANCELLATION AND RETURN POLICY
11.1 The Buyer must inform the Seller by phone or email within 24hrs if they wish to cancel their order. The Seller reserves the right to charge the Buyer a 20% restocking fee if their order is cancelled after the time limit. Orders cannot be cancelled once they have been dispatched.
11.2 The Buyer shall inspect the goods immediately upon receipt and shall notify the Seller by phone, fax or email within 7 working days of delivery if goods are defective or damaged or of an incorrect quantity. The Seller shall have no liability to make right the same if notification is not received within the specified time period.
11.3 The Sellers only obligation to the Buyer in regards to point 7.2 will be at the option of the buyer
  1. To make good any shortage or non-delivery
  2. To replace any goods that are damaged or defective
  3. To hold your account in Credit with the amount paid for the goods in question
  4. To credit and refund the amount paid for the goods in question
11.4 Where a claim of defect or damage is made the goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a refund of any return postage charges if the Seller has instructed the Buyer to return the goods in question.
11.5 The Seller is not liable for any goods that have been damaged due to misuse or are returned without their original packing.
11.6 In the event of the Buyer, indicating on ordering their acceptance of substitute products as alternatives for out of stock items, and subsequently finding them unsuitable the Buyer shall return them to the Seller for a full Credit. Cost of Return Postage will however be the responsibility of the Buyer and no refund of the same will be given by the Seller.
11.7 Other than for the aforementioned reasons the Seller will not accept returns from the Buyer.
12. The use of this website is subject to the following terms of use
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information will be gathered.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
13. CHANGES TO TERMS AND CONDITIONS
13.1 The Seller shall be entitled to alter these Terms and Conditions at any time, but this right should not affect existing Terms and Conditions accepted by the Buyer upon making a purchase.
14. GOVERNING LAW AND JURISDICTION
14.1 These Terms and Conditions shall be governed by and construed in accordance with the Law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.